Customer Service Job Descriptions

Mr Google help me to get all this info. Trying to explore more details on job description. Basic of myself with zero info on this new world.
Im moving towards one of the most interesting work areas around. I should
know, I've been working in admin over 14 years now! ok here we go.

Customer Service Job Description #1A customer support person:
~ wants to delight customers, above and beyond the call of duty
~ has intimate knowledge of the customers needs
~ has empathy for the customers situation
~ is able to communicate clearly, both written and in speach
~ talks in a way the customer can understand
~ has a "thick skin" and is able to handle complaints, even when handling
unpleasant customers
~ works accurate and with eye for detail
~ handles in the best interest of both customer and company
~ is able to use automated information systems to analyse the customers
situation
~ is able to suggest improvements to the various communications by the company
(eg. website, FAQ, etc)
~ has a pleasant, friendly style
~ is willing to build a long-term relationship with the customer (not a
"job-hopper")

Wish Me Luck